On-Site & Remote Support

$189 per hour

  • Rates are charged in quarter hour increments.

  • One hour minimum for onsite service.

  • Payment is due upon time service is rendered, or date of issue of invoice.

  • Travel fees will be charged as applicable (see below)

Remote Support

$189 per hour, or $15.75 per 5 minute units

  • Rates are charged in 5 minute units. examples:

- For 10 minutes on the phone, we bill for 2 units ($31.50).

- For 2 minutes responding to an e-mail support request, we bill for 1 unit ($15.75).

- For 13 minutes fixing an issue via screen sharing, we bill 3 units ($47.25)

  • Remote Support includes screen sharing, email support, phone calls, research, training, etc.

  • Payment is due upon time service is rendered, or date of issue of invoice.


Regular Operating Hours

Monday to Friday, 9am to 5pm Central Standard Time. Support outside of these hours is billed at 1.5 X rate during the week and 2X on weekends and holidays.

Cancellation Policy

Due to the high demand for appointments and our desire to help as many of our clients as possible, we have had to implement a strict cancellation policy: If you cancel with less than 24 hours notice, there will be cancellation fee equal to one hour’s rate. Thank you for your understanding.

Payment Options

Payment is accepted by check, credit card (American Express, Discover, MasterCard, Visa), or cash. All checks must be made out to “UGUtech Consulting, LLC”. Credit Card payments can be accepted over the phone, in person, and online via a secure client payment gateway.

Travel Fees

Travel fees apply to those clients who are greater than 60 minutes away from our office (Zip code 60618), and are accrued in the following method: round trip mileage between our office and the service site, as calculated by Google Maps, multiplied by the 2017 IRS Standard Mileage Rate (currently $0.53.5/mile).